Privacy Policy

Privacy Policy

Introduction

Welcome to https://lafayette-bilingual-therapy.denvermentalhealthcare.com (referred to as “Lafayette Bilingual Therapy,” “we,” or “our” in this Privacy Policy). We are dedicated to maintaining the privacy and security of your personal information. This policy explains our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This Privacy Policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://lafayette-bilingual-therapy.denvermentalhealthcare.com.
  2. Any mobile or desktop applications associated with our services.
  3. Online forms, surveys, and registration processes.
  4. Communications initiated by us, such as newsletters, emails, phone calls, and text messages.

Please note that this policy does not extend to external platforms, apps, or services linked from our site, which have their own privacy notices. We encourage you to review these policies before using third-party services.

Processing Activities

This policy outlines our data handling practices when:

  1. You use our applications and services as an authorized user.
  2. You visit our website or any linked pages.
  3. You subscribe to receive communications from us, including promotional materials, updates, or support-related information.

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services:

  1. Account Information: This includes user names, passwords, and account settings preferences.
  2. Payment Information: Details related to payment methods used for transactions on our platform.
  3. Financial Information: Data associated with billing, such as bank account numbers or card details (encrypted during transmission).
  4. Purchase Information: Records of products or services purchased from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile phone numbers for authentication and service optimization.
  6. Location Data: Geographic coordinates to personalize content and services based on your location (with user consent).
  7. Feedback: Responses provided by users through surveys or feedback forms to improve our offerings.
  8. Social Media Information: Data collected when you interact with us on social media platforms, such as posts, comments, or shares.
  9. Product Information: Details about products viewed, interacted with, or purchased on our site.

We collect this data through direct user input, automated tracking technologies (like cookies and similar files), and information received from third-party partners who assist us in providing services.

Cookies

We use cookies to enhance your experience on our website:

  1. Strictly Necessary Cookies: These ensure basic functionalities like login, session management, and language preferences.
  2. Preference Cookies: Remember user preferences, such as font size or color themes.
  3. Analytics Cookies: Help us understand site usage by tracking anonymous data about visitors’ behavior.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Financial and transaction records may be kept for tax, accounting, or fraud prevention purposes (as per applicable laws).
  2. Personal information associated with customer support interactions is stored to improve service quality.
  3. Data collected for analytics or research may be archived after anonymization.

Once the purpose of data collection is fulfilled, we securely delete or anonymize the data to ensure your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Encryption: We use encryption protocols to secure data during transmission and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  3. Access Controls: Only authorized personnel with legitimate business needs can access sensitive data.

Children’s Privacy

Lafayette Bilingual Therapy does not intentionally collect or store personal information from children under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us using the details below to request its deletion.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access and Rectification: The right to access and rectify inaccurate or incomplete personal data.
  2. Erasure (Right to be Forgotten): The option to request the deletion of your data where there is no compelling reason for retention.
  3. Restriction: Limiting the use or processing of your data under certain circumstances.
  4. Portability: Obtaining a copy of your data in a structured, commonly used format.
  5. Objection: Objecting to the processing of your data for specific or all purposes.
  6. Non-Discrimination: The right not to be subjected to automated decision-making that significantly affects you.
  7. Appeals and Complaints: Filing complaints with supervisory authorities and appealing internal decisions.

To exercise these rights, please reach out to our Data Protection Officer using the contact details provided below. We will respond to your requests in accordance with applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on this page, and we encourage you to review it regularly.

Contact Information

For any questions, feedback, or requests regarding your privacy:

  • Email: [email protected]
  • Mail: Lafayette Bilingual Therapy, Privacy Policy Inquiries, [Address]